Most mortgage executives routinely review their team’s production metrics, such as pull-through rates, lock volume, fallout percentage, and cost per loan. Since these numbers directly affect revenue, they’re naturally a priority. However, vendor performance doesn’t typically receive the same level of scrutiny. That’s because key performance metrics, from supplement turnaround to customer support answer times, are less visible. Even so, … Read More
If you’re like many mortgage lenders, you probably don’t evaluate your credit provider very often. Once you’ve integrated their solutions, it’s easy to stick with the status quo. However, staying with the wrong credit provider can come at a cost, especially as your business grows. Service delays, workflow inefficiencies, and poor support can ripple throughout your mortgage lending operation, reducing … Read More
If you ask mortgage lenders whether their credit reporting provider offers good service, you’ll often get some variation of the same answer: “Yeah, they’re fine.” Many credit providers also make similar marketing claims, promising reliable solutions and responsive service. When you’re managing tight closing timelines, rate lock expirations, and increasing borrower expectations, fine service and generic marketing claims aren’t enough. … Read More
Most mortgage lenders understand the risks of undisclosed debt during the quiet period. However, many lenders assume that these risks remain constant from application through closing. In reality, borrowers are more likely to take on new debt during certain stages of the mortgage process than others. As a result, each stage introduces different risks to your lending pipeline, as well … Read More
Halfway through 2026, lender priorities are coming into focus. Based on what mortgage professionals are reading and searching for most, a few themes stand out: lead generation, fraud prevention in an AI-driven world, score model changes, and faster paths to closing. Here is a roundup of the topics getting the most attention this year, along with resources to dig deeper. … Read More
Most loan officers know they need to warn their borrowers about undisclosed debt. However, many wonder how to have that conversation without sounding overly aggressive, accusatory, or alarmist. Some may even avoid it altogether, which ultimately increases the likelihood of: Borrower confusion Last-minute underwriting issues Loan fallout Repurchase requests Just consider this common scenario: A borrower finances a new refrigerator … Read More
