Are You Getting What You Need From Your Credit Provider?
Price gets the attention. Service determines how your month actually goes. Score your current provider in about five minutes and see how they measure up before pricing season.
How Does Your Current Provider Score?The Cost That Is Not on the Rate Sheet
Most provider comparisons come down to price per report. But the costs your team feels every day tend to live somewhere else.
Those costs sit below the line. None of them show up on the invoice. All of them affect your team, your borrowers and your costs. The lowest price per report is not always the lowest cost per funded loan.
What the rate sheet does not show
What a Strong Credit Partner Should Deliver
These are the six areas the checklist scores.
Accessible support
Real people who can work the issue when a file needs attention.
Turnaround you can plan around
Consistent timing on reports, supplements and verifications so processors and LOs can keep files moving.
Technology that fits
Ordering and results that work inside the LOS and POS your team already uses, without extra logins or workarounds.
Flexibility
Options in how products, ordering and pricing are structured, because not every lender operates the same way.
Clear escalation
A defined path and an accountable owner when something goes wrong.
Proactive partnership
A provider that looks at your account and suggests improvements, not one that only processes orders.
Score Your Provider in About 5 Minutes
Rate your current relationship on 24 statements across the six areas. See where the gaps may be and decide whether it is worth a closer look.
Service You Can Measure
of calls answered within 30 seconds (average around 20 seconds), so your team is not stuck on hold when a file needs attention
of supplements completed same day, nearly 90% within two business days, so files keep moving toward closing
of manual VOEs completed within two business days, so fewer conditions sit waiting on verification
onshore Client Success team, made up of people who know the products and work your hours
of Client Success staff bilingual, for more ways to get help
Our Client Success team was also recognized with The Mortgage Collaborative's 2025 Lenders Choice Award for customer service.
Rather Talk It Through?
Tell us what you are trying to solve. We are happy to listen and share what we see across lenders like you, from reducing what you pay to reducing what you absorb on loans that never close.
Already took the checklist? Bring your score and we will walk through the gaps with you.
